Along with Bangalore Metro Rail Corporation, WhatsApp has announced a new Namma Metro chatbot on Monday. The new feature will allow commuters to book tickets with the help of the QR-based ticketing service chatbot on WhatsApp. Users can buy tickets on WhatsApp and make payments using the UOI services integrated into the app.
The chatbot is also used to recharge the metro cards. Bengaluru is the first city ever to get this opportunity. This will not only save a lot of time for consumers, but the chaos outside the ticketing counter can also be avoided if people use WhatsApp to book tickets. It is said by Bangalore Metro Rail Corporation that the users who are proficient in English and Kannada languages can use the chatbot on WhatsApp as it supports both the languages.
Procedure to book metro tickets on WhatsApp
*Open WhatsApp
*Add the chatbot number +91810556677 to your contact list.
*Send a “Hi” message to the chatbot number.
*Then the users will be shown various options. like recharging their metro travel pass, purchasing single tickets using payments on WhatsApp.
After choosing their travel details, users have an option to pay using payments on WhatsApp by authenticating the transaction using their UPI pin. Travellers of all age groups can easily book tickets through it. They can plan their transit on-the-go and make payments without leaving the WhatsApp chat.
On the other hand, Mumbai Metro One Private Limited introduced an e-ticket on WhatsApp service. It operates a metro service on the Versova-Andheri-Ghatkopar route in the city. It is an extension on the Paper QR Ticket, which is available in ticket counters. Travellers are required to send ‘Hi’ to 9670008889 to use this opportunity.